Responsible Gaming at xbaje — Your Safety Comes First

What Is Responsible Gaming?

Responsible gaming means approaching online gambling as a form of entertainment — one that comes with a real cost and a real risk of loss. It means setting a personal budget before you start, understanding that the house always holds a mathematical edge, and never chasing losses by placing bets you cannot afford. When gaming stays within these boundaries, the vast majority of players in Bangladesh enjoy it without any long-term negative impact on their finances or wellbeing.

xbaje's responsible gaming framework gives players in Bangladesh the practical controls they need to keep play within healthy boundaries. Our tools are free to use, available at any time, and built to take effect quickly — deposit limit reductions are instant, time-out requests are processed within minutes, and self-exclusion requests are acted on within 24 hours of submission.

Setting Deposit Limits

A deposit limit is one of the most effective tools a player can use to manage their gaming spend. xbaje allows you to set a maximum amount that you are permitted to deposit into your account over a defined period. To set or adjust your deposit limit, go to your account settings on the Platform and navigate to the responsible gaming section. The following rules apply to all deposit limits on xbaje:

• Daily deposit limits cap the total amount you can deposit within a single calendar day (Bangladesh Standard Time, UTC+6).
• Weekly deposit limits cap the total amount you can deposit across any consecutive 7-day period.
• Monthly deposit limits cap the total amount you can deposit across any consecutive 30-day period.
• Limit reductions take effect immediately. Limit increases are subject to a mandatory 24-hour cooling-off period — you will not be able to deposit above your current limit until that period has elapsed.

We recommend that all new players set a deposit limit before placing their first bet. Starting with a comfortable limit helps establish good gaming habits from the outset. You can set different limits for different payment methods (bKash, Nagad, Rocket, Upay) or apply a single cross-method limit — whichever gives you the most control.

Time-Out: Taking a Break

If you feel like you need a break from gaming but are not ready to commit to a full self-exclusion, xbaje's time-out feature lets you temporarily suspend your account for a set period. During a time-out, you cannot log in to your account, place bets, or make deposits. You can still contact customer support to withdraw any balance remaining in your account. The available time-out durations are:

• 24 hours — suitable for a short daily break if you feel you have been playing too long in one session.
• 7 days — a week-long pause that gives you time to reassess your gaming habits without completely closing your account.
• 30 days — a month-long break recommended for players who have noticed their gaming spend increasing or their play becoming less controlled.
• Custom period up to 180 days — for players who want a longer structured pause before returning to the platform.

To request a time-out, contact xbaje customer support via live chat or email. Your time-out will be activated within minutes of your request being confirmed. Once a time-out period has started, it cannot be shortened or cancelled — it must run its full duration.

Self-Exclusion

Self-exclusion is a permanent measure available to any xbaje player who feels that their gambling has become, or is at risk of becoming, a serious problem. By requesting self-exclusion, you ask xbaje to permanently close your account and prevent you from reopening it or registering a new account for a minimum period of 12 months. Self-exclusion is the most powerful tool available for players who need a firm, enforced break from gambling.

To request self-exclusion, contact xbaje customer support via live chat on the Platform or by email at [email protected]. State clearly that you wish to self-exclude. xbaje will process your request within 24 hours, close your account, and return any remaining balance. Once a self-exclusion is in place, any subsequent attempt by the player to reopen their account or register a new account will be refused for the full duration of the exclusion period.

Recognising the Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following are common warning signs that your gaming may have moved beyond entertainment and into harmful territory. If you recognise one or more of these signs in your own behaviour, we encourage you to use xbaje's responsible gaming tools or contact support immediately:

Recognising these signs early makes it much easier to take action before gambling causes serious harm. xbaje's tools are available immediately — you do not need to wait until a problem is severe before using them. Many players in Bangladesh find that simply setting a deposit limit or taking a short time-out is enough to reset their relationship with gaming and restore a healthy balance.

Tips for Safe and Enjoyable Play

Whether you are a new player or an experienced one, the following habits will help keep your experience on xbaje positive and well within your control:

• Set a gaming budget before you start each session and stick to it. Treat it the same way you treat a budget for going to a restaurant or a cinema — once it is spent, the session is over.
• Only ever gamble with money you can afford to lose. Never use money intended for essentials such as rent, groceries, utilities, or your family's needs.
• Take regular breaks. Long, uninterrupted gaming sessions make it harder to assess your performance clearly and easier to make impulsive decisions. Aim to step away from the screen every 45-60 minutes.
• Do not gamble when you are stressed, anxious, upset, or under the influence of alcohol or other substances. Emotional states and impaired judgment significantly increase the risk of harmful play.
• Accept losses as a normal and expected part of gaming. No betting strategy guarantees a profit. If you have had a losing session, do not attempt to recover the money by increasing your bets or continuing to play past your budget.
• Talk openly to someone you trust if gaming is starting to feel less like entertainment and more like a compulsion. Discussing the issue with a friend, partner, or family member in Dhaka or wherever you are based can be a powerful first step.

Age Verification and Protecting Minors

xbaje enforces a strict 21+ age policy. All players must be at least 21 years of age to register an account, make a deposit, or place any bet on the Platform. Age verification is conducted as part of the standard KYC process during account registration and may be repeated at any point during an account's active life. xbaje reserves the right to request proof of age documentation at any time and to immediately suspend any account where age verification cannot be satisfactorily completed.

If you share a device with younger family members, we strongly recommend enabling parental controls on your device and ensuring your xbaje account is always password protected and logged out when not in use. Never share your account credentials with anyone, and never allow a minor to use your device when your xbaje account is active or your login details are saved.

Getting Help — Contact xbaje Support

If you feel that your gambling is becoming a problem, or if someone close to you has expressed concern about your gaming habits, please do not wait. Reaching out for help early is always the right decision. xbaje's customer support team is available 24 hours a day, 7 days a week, to help you access any responsible gaming tool, process a time-out or self-exclusion request, or simply talk through your concerns in confidence.

Remember: asking for help is a sign of strength, not weakness. xbaje is here to support every player in Bangladesh in maintaining a healthy and enjoyable relationship with gaming. You are not alone, and help is always available.